Quadrant Knowledge Solutions characterizes Customer Communication Management (CCM) as a comprehensive platform encompassing a suite of integrated solutions designed to create, oversee, dispatch, archive, and retrieve both inbound and outbound communications. Its primary aim is to ensure a consistent and personalized customer experience across diverse communication channels and touchpoints.
The adoption of omnichannel customer communication management solutions has emerged as a significant technological trend among CCM technology companies. This trend aims to imbue processes with agility and scalability through technology solutions, facilitating business growth. These solutions continuously evolve and integrate new technological capabilities to meet the dynamic demands of customers, often through cloud migration.
This study aims to address several key questions:
- Is the Customer Communication Management (CCM) market experiencing growth? What are its short-term and long-term growth potentials?
- What are the primary market accelerators and restraints influencing the global Customer Communication Management (CCM) market?
- Which industries are the major end-users of Customer Communication Management (CCM), and which offer the most growth opportunities during the forecast period?
- Which global regions present the most significant growth opportunities in the Customer Communication Management market?
- Which customer segments demonstrate the highest adoption rates of Customer Communication Management (CCM) solutions?
Vendors covered in this study:
Adobe, Cincom, Conga, Crawford Technologies, CSG, Doxee, Doxim, Ibermatica (iberDok), Intense Technologies, Messagepoint, MHC Automation, Newgen, Nintex, OpenText, Oracle, Papyrus Software, Precisely, Quadient, Ricoh, Salesforce, Sefas, Smart Communications, Topdown, Unifiedpost Group, and XMPie.
